We are participating in a new service from 15th July 2021, that will direct patients to the most appropriate healthcare professional when booking an appointment, which may be a local community pharmacist either virtually or at their pharmacy. We believe this is a good thing, as your local pharmacist is a highly trained and skilled clinician experienced in treating minor illnesses, and should be quicker.
This will help free up GPs to deal with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional. We will be listening to patients about their experience of using this service to inform how we can improve things, and so are keen to hear your views. You will be advised how to give this feedback when you access the Community Pharmacy Service.